JC Penney Return Policy 2024
Have you ever purchased something from JCPenney only to discover that it doesn’t fit? Everything you need to know about JCPenney return policy is in our guide!
There is no need to worry if you are having second thoughts about your JCPenney purchase because you are in the right place. The JCPenney return policy, its exchange policy, and how it varies in different situations would all be covered in our guide. You could save more time and money if you were aware of these facts.
JCPenney Return Policy Explained
It doesn’t matter when you return a product to JCPenney as long as it doesn’t fall under the jewelry or electronics exceptions. Such items do have a return deadline due to their nature.
JCPenney’s Return Policy With Receipt
You are qualified for a product exchange or a complete refund of the product’s purchase price to the original payment method if you return your item with the original receipt.
JCPenney’s Return Policy Without Receipt
You can exchange your item or receive a refund in the form of a Merchandise Return Voucher if you don’t have a receipt. Your refund will be equal to the product’s lowest selling price over the previous 45 days.
A legitimate photo ID is required for all non-receipted returns and exchanges at JCPenney.
If merchandise is returned within 90 days of the date of purchase, customers from Connecticut and Massachusetts can get their sales tax back.
What is JCPenney Return Policy?
If you have the receipt, you have 90 days to return something to JCPenney. JCPenney return policy varies from one item to the next. But you can return or exchange purchases made both in-store and on jcpenney.com both in-store and online.
| Return Period | 90 Days |
| Return Method | 1. In-store 2. By Mail |
| Contact Number | 1-800-322-1189 |
| Official Website | JC Penney |
JCPenney Return Policy Exceptions
The following product categories have a more strict return policy:
- Portraits
- Digital images and CDs
- Special occasion dresses
- Fine jewelry and watches
- Furniture and mattresses
- Eyewear and contact lenses
- Electronics and fitness equipment
- Smartwatches and fitness trackers
- Custom blinds, shades, and draperies
Portraits Return Policy
You can get a full refund on the payment method you used to buy the photos if you send them back within 60 days of buying them with the original sales receipt.
Digital Images and CDs
Digital images and CDs can’t be returned or exchanged for a different item.
Special Occasion Dresses
Dresses can only be returned to JCPenney if the green return tag is still attached.
Fine Jewelry and Watches
Fine jewelry and watches can be returned to you if:
- You have the original receipt and the return is made within 60 days of the date of purchase.
- The items have never been worn or changed, are in their original condition, and come with the original box and accessories.
Furniture Return Policy
After the furniture is delivered, it must be returned within 30 days. We want you to check out your items as soon as you get them. Defects or damage must be reported within 48 hours of delivery. If you don’t have a receipt, you won’t get a refund.
Fees for delivery are not refundable. There will be a 15% restocking fee and a $85 pick-up fee for returns. Only places in the 48 contiguous United States can get furniture delivered.
JCPenney won’t send packages to people who are known to be couriers or freight forwarders. JCPenney is not responsible for and won’t be liable for items picked up or delivered by people who don’t work for JCPenney.
Items that were sent with UPS should be sent back with UPS in the same box. The customer has to pay for the return postage. In store, you can’t bring back furniture. Customers should keep the invoice and call 1-800-442-7902 to find out how to send the item back.
JCPenney Credit Cards
JCPenney provides its customers with credit cards, just like the majority of retailers. One point is earned for every $1 spent with this card, and 200 points are worth $10 in credit. It offers two cards with different privileges: Gold ($500 annual spend) and Platinum ($1,000 annual spend). Read more here.
Products Covered Under Return Policy
| Product | Return Window | Return Condition |
| Purchases made in Connecticut and Massachusetts | 90 Days | Provides full refund i.e. Total price including sales taxPost 90 days refund would be total price – sales tax |
| Gifts | 60 Days | With Gift Receipt – Store credit or exchange for the amount mentioned on receipt, no refund
Without Gift Receipt – Store credit or exchange for the lowest listed price within past 45 days, no refund |
| Special Occasion Dresses | No specified Timeline | Must have the green tag in its place |
| Fine Jewellery | 60 Days | You need to have a product certificate and sales receipt. Returns without product certificate won’t be accepted |
| Watches | 60 Days | You need to have the product certificate and sales receiptThey should not be worn |
| Portrait/ Photos | 60 Days | With a Sales Receipt – Full refund in the original form of payment
Without Sales receipt – Exchange for equal or lesser value |
| Salon Items | 60 Days | Valid Receipt Required |
| Sephora Inside JCPenney | 30 Days | With Sales Receipt – Store credit of the purchased amount.
Without Sales Receipt – No return(You can track your purchase if you present your credit or debit card used, or by your Beauty Insider account) |
| One Times Sale | 14 Days | Original Receipt Required |
| Smart Watches / Fitness Trackers | 10 Days | You need to have a product certificate and sales receipt. They should not be worn |
| Custom Window Treatments and Home Services | 3 Days | The order has to be canceled within 3 working days. No returns after installation Customer Service Number – 1-800-543-5436 |
| Electronic/Fitness Equipment | 48 Hours | Valid Receipt Required, no refund without it. 15% Restocking fee and $85 pickup fee charged Can’t be returned to the store Customer Service Number – 1-800-322-1189 |
| Furniture and Mattresses | 48 Hours | Valid Receipt Required, no refund without it. 15% Restocking fee and $85 pickup fee charged Can’t be returned to the store Customer Service Number – 1-800-442-79023 |
| Custom-made eyewear and unopened contact lenses | 24 Hours – Refund60 Days – Exchange | Receipt Required |
| Custom Blinds, Shades and Draperies | 24 Hours | Order must be cancelled within 24 Hours for refund |
Jcpenney Mattress Return Policy 2024
Mattresses must be returned 120 days after they are delivered. We want you to check out your items as soon as you get them. Defects or damage must be reported within 48 hours of delivery. If you don’t have a receipt, you won’t get a refund.
Fees for delivery and the Mattress Haul-Away Service cannot be refunded. If you want to return a mattress, you’ll have to pay a 15% restocking fee, but the pick-up fee will be waived if you choose a different mattress.
If a different mattress is not chosen, a 20% restocking fee and a $85 pick-up fee will be charged. Mattress delivery is only available in the 48 states that touch each other.
JCPenney won’t send packages to people who are known to be couriers or freight forwarders. JCPenney is not responsible for and won’t be liable for items picked up or delivered by people who don’t work for JCPenney.
Items that were sent with UPS should be sent back with UPS in the same box. The customer has to pay for the return postage. In store, you can’t return a mattress. Customers should keep the invoice and call 1-800-442-7902 to find out how to send the item back.
Eyewear and Contact Lenses
Within 24 hours of purchase, you can get a full refund on custom-made glasses and unopened contact lenses. If you’re not happy with your purchase, you can return it to JCPenney within 60 days and get a different one of the same or less value.
Electronics and Fitness Equipment
Electronics and exercise equipment must be returned within 48 hours of delivery with the original sales receipt, product manuals, and accessories. You’ll have to pay a 15% restocking fee and an $85 pick-up fee at JCPenney.
You shouldn’t take items that were delivered to a JCPenney store.
Smartwatches and Fitness Trackers
Smartwatches and fitness trackers must be returned within ten days of the date they were bought in their original condition and with all of the accessories that came with them.
Custom Blinds, Shades, and Draperies
Custom blinds, shades, and curtains can only be returned if they are:
- Damaged
- Defective
- Made incorrectly
Because JCPenney makes them to your exact specifications, the company can’t sell them again.
Major Appliances Return Policy
Plans to protect major appliances bought at JCPenney are honored by a third-party company. Samsung, LG, GE, and Frigidaire all honor the warranty agreements made by their own manufacturers for as long as the warranty lasts.
See the list of people to contact below if you have specific questions about vendor information, such as user/care guides, warranty information, rebate information, and/or redemption:
- Samsung: https://www.Samsung.com/us/support
- LG: https://www.lg.com/us/support
- GE: https://www.geappliances.com/ge/service-and-support
- Frigidaire: https://www.Frigidaire.com
If you have any other questions about major appliances, call 1-800-322-1189 and ask for JCPenney Customer Care.
JCPenney Small Electrics Return Policy 2024
Small electrics, like coffee makers, cooking gadgets, and items for preparing food must be returned within 30 days of purchase.
If you don’t have a receipt, you won’t get a refund. Items that were sent through UPS should be sent back through UPS in the original packaging. The customer has to pay for the return postage.
JCPenney Personal Care Return Policy
Items for beauty and health care, massage, and grooming, as well as items for personal care, must be returned within 30 days of purchase.
If you don’t have a receipt, you won’t get a refund. Items that were sent through UPS should be sent back through UPS in the original packaging. The customer has to pay for the return postage.
JCPenney Innovative Gifts Return Policy
Gifts that are new and different must be returned within 30 days of being bought. If you don’t have a receipt, you won’t get a refund.
Items that were sent through UPS should be sent back through UPS in the original packaging. The customer has to pay for the return postage.
Floor Care
Floor Care must be returned 30 days after it was bought. If you don’t have a receipt, you won’t get a refund. Items that were sent through UPS should be sent back through UPS in the original packaging. The customer has to pay for the return postage.
Housekeeping
Housekeeping items like clothes care, air purifiers, and home care must be returned within 30 days of purchase. If you don’t have a receipt, you won’t get a refund.
Items that were sent through UPS should be sent back through UPS in the original packaging. The customer has to pay for the return postage.
JCPenney Beauty Return Policy 2024
The return policy for JCPenney Beauty is the same as the return policy for JCPenney.
Purchases of JCPenney Beauty made at JCP.com and billed by JCP.com follow the same rules as JCP.com.
JCPenney Salon:
Returns to JCPenney Salon follow the same rules as returns to JCPenney stores.
Jcpenney Sephora Return Policy 2024
Sephora Inside JCPenney
With a valid JCPenney receipt, you can only get a refund on things you bought at Sephora inside a JCPenney store. All items bought at Sephora or Sephora inside Kohls must be returned to the store where they were bought.
Sephora returns with a JCPenney receipt:
If you send something back within 30 days of the purchase date, you’ll get your money back in the same way you paid for it.
If an item is returned between 31 and 60 days after it was bought, the money will be put on a merchandise return voucher.
If you have a valid JCPenney receipt for the purchase price, you can make an exchange at any time up to 60 days after the purchase.
JCPenney can’t take back any items bought more than 60 days after the original purchase.
Sephora non-receipted returns:
Without a valid JCPenney receipt, you can’t return anything from the Sephora inside JCPenney store.
Using the client’s credit card used to make purchases, it is possible to look up what was bought at JCPenney. Digital receipts will be used if the client has them in their email after the receipted return time.
JCPenney can’t check Beauty Insider accounts to see what people have bought.
JCPenney.com Sephora Purchases:
As of October 1st. JCPenney will no longer take back Sephora products bought on either its website or Sephora’s. Following the Sephora Return Policy, you can return purchases made on Sephora.com to a Sephora location or by mail. Visit Sephora.com for details.
All refunds will be made to the original form of payment or a Merchandise Return Voucher that can be used for any item sold at a JCPenney store or on JCPenney.com after the Sephora Returns deadline.
If a JCPenney card was used to make the purchase, the money can be put back on the card within 60 days.
JCPenney will accept returns in-store with a Sephora invoice. However, refunds will be put on a Merchandise Return Voucher that can be used for any item sold at a JCPenney location or on JCP.com after the Sephora returns deadline.
If a client returns an item by mail within 30 days, they can still get a refund in the same way they paid. After 60 days, JCPenney can’t accept returns on any items that were bought there.
If you send something back by mail within 30 days, you can get your money back in the same way you paid for it. Maude and Dame cannot be returned because they are only sold on Sephora.com.
Items You Can’t Return to JCPenney
JCPenney doesn’t offer returns on the following items:
- Gift cards
- Face masks
- Body Jewelry
- Altered items
- Ear piercing kits
- Monogrammed items
- Personalized items
- Perishable foods and services
Are JCPenney Returns Free?
No, you have to pay for the return shipping if you want to send something back to JCPenney.com. In general, a $8 shipping fee is taken out of your total payment, and the rest of your money is given back to you. But if you return something to a store, the return is free.
Can I Return My Mattress To JCPenney?
Yes, mattresses can be returned within 120 days of delivery. If something is broken or wrong when it arrives, you have 48 hours to report it. When you return your mattress, you need to have the original receipt.
How Can I Make My JCPenney Return?
Customers have two ways to return items they bought at JCPenney, according to the store’s return policy. One is to go to the store, and the other is to buy something online. You can choose what works best for you. Here are the steps for both sending and receiving a return.
JCPenney In-Store Return
Bring your item and proof that you bought it to the JCPenney store closest to you. This is one of the quickest ways to get your money back.
You will get your money back in the same way you paid for it. But there are a few rules that must be followed for a JCPenney return to go smoothly.
- The JC Penney Store Comes Back
- Pack your product and accessories in the right way (if any).
- Don’t throw away the purchase receipt.
- You will have to explain why you want to go back.
- Take any proof that you bought something.
This is the end of your trip back to the store. Now, let’s talk about another way to return something if you can’t go to the store.
JCPenney Return Online
Here are the most important parts of the JCPenney return policy that can be found online.
- Fill out the return form that came with your product.
- Pack all of your product’s parts.
- Put that form inside the box.
- You can email JCPenney to set up a time and date to pick up your order.
- Someone will come to your address and pick it up.
Return JCPenney Items by Mail
If you want to know how to return an online order from JCPenney, you’ve come to the right place. Fill out the returns form on your invoice and send it, along with the item you want to return, to one of these JCP facilities:
| Nevada | Kansas | Ohio |
| Reno
JCP.com facility 11111 Stead Blvd. Reno, NV 89506-1500 |
Kansas City
JCP.com facility 10500 Lackman Rd. Lenexa, KS 66250-0001 |
Columbus
JCP.com facility 5555 Scarborough Blvd. Columbus, OH 43232-4730 |
Except for items that are only sold on the JCPenney website, you will have to pay for shipping on all other items. In that case, the company won’t give you back the shipping costs unless you get one of the following:
- Defective product
- Damaged product
- Wrong product
JCPenney Return Policy Jewelry
When it comes to jewelry, JCPenney has a different return policy than for its other products. On-body jewelry that can’t be returned includes belly rings, nose rings, eyebrow rings, captive hoops, ear tapers, ear plugs, and circular horseshoes.
All of the body jewelry at JCPenney is new and has never been worn before. Fine jewelry and watches can be returned within 60 days of the date they were bought if the original sales receipt is still in the package.
JCPenney’s Return Policy Exceptions
Even though the normal return time at JCPenney is 90 days, there are a few things that have different rules. Few things that can’t be returned to JCPenney are listed in the table.
Also, it’s easy to return optical products within 24 hours, but if you’re still not happy with them, you have 60 days to try them out.
| RETURN WITHIN | RETURN EXCEPTION |
|---|---|
| 48 Hours | Big Electronic Appliances |
| 10 Days | Major Health Equipment |
| 14 Days | One-time sales product |
| 45 Days | Furniture and Mattress |
| 60 Days | Fine Jewellery, Portrait photos, JCP salons, and personalized gifts |
| 90 Days | Dresses |
Non-Returnable Items
According to JCPenney return policy, you can’t return or exchange the following kinds of items.
- Gift Cards,
- Monogrammed and Personalized Items,
- Altered Items,
- Body Jewelry and Ear Piercing Kits,
- Face Masks,
- Perishable Foods
JCPenney Return Policy Without Receipt
The good news is that you can return your item to JCPenny even if you don’t have the receipt. If you don’t have a receipt, JCPenney’s return policy doesn’t let you get your money back in the same way you paid for it.
In this case, you can choose between an exchange and a merchandise return voucher for your return. The value of the merchandise voucher will be the item’s lowest price in the 45 days before your return.
Note: If they don’t have the receipt, they’ll also need a valid photo ID. This helps them keep track of things and also limits how many returns they can make without a receipt.
You might also want to look into how Ikea and Ross handle returns. These brands are also known for selling a wide range of home decor and furniture essentials, and they also accept returns without a receipt.
JCPenney Exchange Policy
The JCPenney exchange policy is easy and doesn’t require much work, except for the fact that you can’t buy something completely different from what you returned. Customers can also exchange certain Sephora items at a JCPenney store, as long as they have the original receipt and do so within 60 days of the purchase date.
| Exchange Period | 90 Days |
| Exchange Method | 1. In-store 2. By Mail |
JCPenney Refund Policy
First of all, online returns aren’t free. According to JCPenney return policy, a $8 shipping fee will be taken out of your refund so that the items can be sent back to JCPenney. If you return an online PayPal order in person, you’ll get cash back.
If you return it online, you’ll get a check sent to your billing address. Refunds to a JCPenney credit card can take about 3–4 days to show up in your account, while refunds to a bank card can take 7–10 days after the item gets to their facility.
| Refund Period | 7-10 days (3-4 days for JCPenny credit card) |
| Refund Method | 1. Original Mode of Payment 2. JCPenny Credit Card |
JCPenney Return Covid-19 Response
JCPenney has created some new rules for safety features. To help your employees and customers, you need to take certain steps.
They closed their store because that’s what the rules said to do, but now they’re back open and following some safety rules. Here are the safety features and things to watch out for.
- Pickup at the curb without any contact.
- Masks must be worn.
- Plexiglass covers the open registers.
- There is a distance between people.
- The employees are given hand sanitizers to use.
- Each associate is given a mask.
Conclusion
So, now that you know how to return different products to JCPenney, you can relax and have a stress-free time. But there are a few things to keep in mind, like how important it is to keep the original receipt and what the exceptions are.
We’d love to hear what you think about our article. Even if you think we missed something, write to us and we’ll get back to you as soon as we can.
FAQ About JCPenney return policy
How many days is JCPenney return policy?
They let you return things for 45 days.
Can you return products without a tag?
Yes, you can return items without a tag, but in that case, you must have the receipt.
Does JCPenney have a live chat?
No, there is no live chat.
How can I contact JCPenney Customer Service?
To reach JCPenney Customer Service, call the number listed below. 1-800-322-1189
What is the refund policy for JCPenney?
If you have proof that you bought something, you can get your money back. If not, you can get store credit.
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