JCPenney Customer Service


JCPenney Customer Service

JCPenney Customer Service: One of the best-known clothing stores in the country is JCPenney. This store has close to 1,000 locations all over the United States.


JCPenney sells more than just clothes. They also sell shoes, jewelry, home goods, and other things.

JCPenney Customer Service


If you’re having trouble with something you bought recently, you might want to call JCPenny’s customer service to get the problem fixed.


Why Would Someone Need to Contact JCPenney Customer Support?

JCPenney sells many different things. This means that there are a lot of ways for a customer to find a broken or broken-down product.

If you want to return the broken item, you might want to call customer service first to find out what their return policy is.

There are also other reasons to call JCPenney’s customer service:

  • Ask for a change in the price
  • How to stop an online order
  • Find out how much money is left on a gift card
  • Try to get a credit card from JCPenney.

Some customers also call customer service to find out about items that have been recalled. On JCPenney’s page about recalled items, you can find out about the most recent items that have been taken off the shelves.

How to Contact JCPenney Customer Service Department

Here are the three main ways to get in touch with JCPenney customer service.

JCPenney Customer Service Phone Number 1-800-322-1189
JCPenney Customer Service Email
JCPenney Customer Service Twitter @askJCP
JCPenney Frequently Asked Questions Page

JCPenney Customer Service Number Hours

JCPenney Customer Service Hours:

Call Monday-Friday, 8 a.m. – 8 p.m. Central time . W-2 Support Line 1-800-567-9248

JCPenney Customer Service Pay Bill

Through the JCPenney Online Credit Center, you can make a payment (Login and select “pay your bill online” from the navigation bar).


You need to have a valid checking account with a U.S. bank and the following information:

  • Bank name.
  • Number of the checking account.
  • Routing number for a bank.

JCPenney Customer Service Chat

  • Wait until the chat icon says “Talk to agent.”
  • Use the “Online Message Center”  in the “Contact” section of the menu bar to send an email.
  • Call 1-800-527-0881.

Where Is JCPenney’s Headquarters Located?

If you have a problem with JCPenney that is too big for the local customer service department to handle, you might want to contact the company’s headquarters.

Headquarters Address:

  • JCPenney Headquarters
  • 821 N Central Expy, Plano, TX 75075

If you ever have to send JCPenney legal papers, knowing where their headquarters are will help.

You can also call the company’s main office at 912-578-8666.

What is The Phone Number for JCPenney Credit Card?

If you have specific questions about your JCPenney Credit Card account, like how to change your mailing address, and you can’t find the answers in the FAQs section of the JCPenney online credit center, call JCPenney Credit Services at 1-800-542-0800.

FAQs – JCPenney Customer Service

Can you return online orders to JCPenney?

How do I return something to JCPenney? With a receipt and within 60 days of the original purchase date, you can return or exchange anything you bought in a store or on

Refunds will be given in the same way they were paid for, or on a JCPenney Gift Card.

How do I contact JCPenney about my order?

If you need to change something about your order after you’ve placed it, call customer service at 1.800.322.1189.

How do I pay my JCPenney bill?

You can pay your bill by mail, at any JCPenney department store, or online through the JCPenney Online Credit Center.

Click here to learn more about how to pay online. To make a purchase: Any JCPenney store will accept a check, money order, or cash.

How long does JCPenney keep orders?

From the day your order was processed, JCPenney will hold your items for ten (10) days. If you don’t pick up your order within ten (10) days, we’ll cancel it and put the money back on the card you used to pay for it.

Visit its official website for more details.

For more information about JCPenney please visit our website

Disclaimer: The above JCPenney customer service data has been collected from various sources on the online site or by phone. So it cannot be current.

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