According to research done by Dun and Bradstreet, there are about 455,000 consumer services companies in the United States. Together, these businesses made about $300 billion in sales in 2015.
The consumer services field includes retail and wholesale, leisure and hospitality, health and social services, and education.
Companies that provide services to consumers need computer and information technology (IT) experts to help them collect data, store it in the cloud, and keep information safe.
To make good customer experiences, they also need web developers, software engineers, UX designers, and data analysts.
- In the United States, there are more than 450,000 companies that provide services to consumers.
- Retail, hospitality, health care, and education are all areas where consumer services companies work.
- Web developers are needed by companies in the consumer services field.
- Some of the best companies in consumer services that use technology are AAA, Airbnb, and Costco.
What Is the Consumer Services Field?
Human resources (HR), computers, and information technology (IT) are used in the field of consumer services to help customers.
In contrast to things like clothes, toys, cars, and appliances, these services involve processes, results, and experiences. Consumer services companies are concerned with transactions, customer service, and how people use services.
Consumer services, like online shopping, health and social services, and entertainment, are all powered by people and technology.
For example, Netflix’s online streaming platform uses HR and technology to offer original content and a monthly streaming subscription. There are jobs in consumer services in almost every industry.
What Are the Types of Consumer Services Companies?
Retail and wholesale consumer services businesses are important parts of the supply chains of many industries. For example, retailers buy goods from wholesalers or manufacturers in person or online and then sell them again.
More and more, brick-and-mortar stores are adding digital shopping options or getting rid of them altogether.
The leisure and hospitality consumer services field is made up of businesses like hotels, restaurants, transportation services, and companies that cater to tourists.
Using technology and HR, networks like AAA and Airbnb have added more ways for customers to get service. Some examples of consumer services are restaurants that deliver, personal shoppers, resorts, and services that let you stream movies and TV shows.
Health and social services companies help people find providers, get access to their medical records, and make informed decisions about health products.
These companies make it easier for people to take an active role in the healthcare system. Some examples of health and social consumer services companies are websites for preventive healthcare, treatment services online and in person, and health insurance companies.
Education consumer services may be able to help people find good colleges and programs by giving them access to databases of accredited and approved schools.
These agencies protect consumers from practices that aren’t up to par, are deceptive, or are outright scams. Electronic services like companies that give access to academic transcripts and online learning programs are also good examples.
- Retail / Wholesale Sector
- Hospitality / Leisure Sector
- Health / Social Sector
- Education Sector
Retail / Wholesale Sector
Supply chain management is an important part of running a business that provides services to consumers. A very important part of consumer services is the retail and wholesale sectors.
In the retail business, a consumer services company buys goods from manufacturers or wholesalers and sells them. What is the main idea behind selling the product again? Brick-and-mortar stores are getting rid of their old ways of doing things and switching to digital shopping.
Traditional businesses have good Personal Consumer Services, but the consumer market is led by online businesses.
Hospitality / Leisure Sector
There are many services in the hospitality and leisure sector. In this sector, you can find food services, lodging, tourism, transportation, and other services for consumers.
Customers don’t have to work hard to find and use services anymore because they can be found online. With the help of technology, Airbnb and AAA now offer the best customer service.
If you want to stay in a country or state but can’t find a good place, you can use Airbnb to find a place that’s affordable and right where you want to be. Here, HR and Technology work together to give the best service possible.
Consumer services in this sector include booking trips to resorts, delivering food to people’s homes, streaming services online, entertainment, personal shopping, and more.
Health / Social Sector
Let’s talk about social and health services for consumers now. In this area, patients get a variety of health benefits from providers they can trust.
Patients can easily buy medical supplies online or have them sent to their homes. Patients can also easily look up health information in their medical records.
Today, hospitals and clinics use a different kind of healthcare system that gives people access 24/7 and makes it easy to find hospitals and healthcare professionals. Customers are taking part in the Healthcare system more than ever before.
Consumer services companies do things like offer websites for preventive health care, online apps and portals to access medical records and other services, in-person treatment services, and work with health insurance companies.
Education Sector
In the modern world, education is a must. With the growth of technology and consumer services, it is now possible to take courses online or in person.
Some good colleges and universities offer different degree programs that help students move up in their lives. Universities and other large institutions need database management systems to help them keep track of their students and give them the best education services.
By verifying all of the processes online, these institutes and agencies let students and parents know about scams or other tricks. These systems make sure that mistakes happen less often, and when something goes wrong, the authority takes care of it automatically.
Online education portals, electronic services for education, ready-to-use learning programs, academic transcripts, online access to study materials, books, and more are all examples of consumer services.
What industries fall under consumer services?
If you want to know what companies are in the consumer services field, you might also want to know what industries are in the consumer services field.
Consumer industries make or sell things for people to use. Retail stores, restaurants, hotels, and companies that offer hospitality are all examples of consumer service companies.
Some jobs in consumer services are in finance, real estate, health care, education, and other fields. The Bureau of Labor Statistics divides these businesses into those that make goods and those that provide services.
Here is a full list of all the businesses that belong to the Consumer services field:
- Media and Entertainment
- Travel and tourism
- Banking And Finance
- Consumer goods
- Lodging and Resorts
- Cable and Direct
- Broadcast Satellite (DBS) Providers
- Leisure and recreation
- Retail Stores
- eCommerce Stores
- Technology Products/Services
- Personal care
- Health Care
- Airlines
- Restaurant
- Education and training
- Hair Salons and Beauty Salons
- Rental and leasing services
All of these fields have different jobs in the consumer services field, which you will learn about later in this article.
How Many Jobs Are Available in Consumer Services?
Services for Customers Popular careers include operations management, customer support, web development, IT professional, managerial roles, UX designers, and training manager. Quality manager, support specialist for products, customer service rep, and more.
How Can I Get a Tech Job in the Consumer Services Field?
Most tech jobs in customer service require experience with programming languages, database technologies, and tools.
One way to learn about new technologies and improve your programming skills is to get a bachelor’s degree in computer science. With a college degree, you can work in cybersecurity, web development, as an analyst, or as a project manager.
But for some tech jobs, like web developer and digital designer, a bachelor’s degree may not be necessary. Coding bootcamps can help people who want to be web developers or work in technology learn new skills and keep up with the latest tools and computer languages. Workers in these roles usually need to know how to code in HTML, JavaScript, and SQL.
Top Companies for Tech in the Consumer Services Field
Some of the best consumer services tech companies are well-known international companies. They offer jobs in areas like data analytics, software engineering, app development, and web development.
Companies like Amazon offer cloud services and companies like AAA and Airbnb have apps that make life easier for customers.
AAA
Since its founding in 1902, AAA has fought for driver education, vehicle safety, safer roads, and travelers’ rights. Since 1897, the Automobile Club has been a leader in making sure people travel safely.
AAA has 61 million members, 32 auto clubs, and more than 1,000 branch offices all over North America. AAA provides a wide range of services, from roadside help and insurance to booking travel.
AAA has a lot of jobs in travel technology, data analytics, and software engineering for people who want to work in customer service.
Corporate Headquarters: Heathrow, Florida
- 61 million members
- 1000 branches in North America
- 32 motor clubs
- Services include insurance, travel booking, roadside assistance, and much more.
Offered Tech Jobs:
- Managing Director, Travel Technology and Digital Products
- Software Applications Manager
- Software Engineer
GS-JJ
Headquarters: Walnut, California
GS-JJ is one of the biggest companies in the United States that makes promotional gifts. Their goal is to provide customers with the best products at the best prices and on time.
Since more than 20 years ago, they have been making items for promotional gifts. They sell directly to some of the biggest distributors, franchise owners, and high-end customers in the U.S. and around the world.
They make custom lanyards, pins, embroidered patches, and more as their main products. Most business owners and event planners will find that these products are a great way to advertise their business or event.
Airbnb
Airbnb started giving travelers options other than hotels and motels that were unique in 2008. Today, millions of people in over 190 countries and 81,000 cities around the world use the company’s app.
Travelers can sign up for a free Airbnb account and look through a list of hosts who have rooms for rent. The company checks profiles and listings and makes sure that hosts and guests can talk to each other through a messaging system.
Airbnb is a trusted platform for tech professionals in the leisure and hospitality industries who want to work from home.
Corporate Headquarters: San Francisco, California
- It is present in 190 countries.
- There are millions of users of the app
- It is available in 81000 cities
Offered Tech Jobs:
- Senior Security Engineer, Detection & Response
- Senior Backend Engineer, HotelTonight
- Staff Data Scientist – Inference, Marketing Technology
Apple Inc.
Headquarters: Cupertino, California
Size: 154,000 employees
Apple Inc. was one of the first companies to offer products and services to consumers. People like Apple’s cell phones, tablets, personal computers, portable music players, and other devices that help them have fun and get things done. Apple’s subsidiary companies offer a wide range of services in addition to products.
When you work in customer service for Apple, there are a lot of pros and cons. Depending on what they do, some support and service staff can work from home.
Many people like working in the Apple support and service division because it is a friendly place to work and they can always learn something new.
Amazon
Amazon was one of the first companies to use technology and create digital service experiences for consumers all over the world. The company offers an online shopping marketplace, personalized recommendations, publishing and streaming services, home security, and virtual assistants.
Amazon Web Services is a cloud that businesses of all sizes use to cut costs, be more flexible, and make sure their data is safe. In the system, there are more than 200 data centers around the world.
Amazon is a great place for technology professionals to find jobs in consumer services because of the company’s large size and wide range of services.
Corporate Headquarters: Seattle, Washington
Offered Tech Jobs:
- Software Development Engineer
- Data Architect
- Web Development Engineer
Talkdesk
Headquarters: San Francisco, California
Size: 5,000 employees
Talkdesk is a cloud-based customer service center that helps companies improve how they talk to their customers. In 2011, Talkdesk helped more than 1,800 businesses improve their customer satisfaction ratings and increase their productivity by making calls sound better and letting them connect with apps.
Talkdesk’s employees work in an environment that is fast-paced, based on culture, and full of new ideas. Talkdesk has a wide range of jobs for people in the IT field in many different places around the world.
Comcast
In 1963, Comcast began as a single-system cable operator in Tupelo, Mississippi. Today, it is a global media and technology company that includes Comcast Cable, NBCUniversal, and Sky (its European media and entertainment branch).
The company offers Xfinity services for internet, mobile, TV, media and entertainment, and home management. NBCUniversal creates, makes, and sells news, entertainment, and information all over the world.
Comcast offers a wide range of services that need a lot of technology experts, like those who work in network security and DevOps.
Corporate Headquarters: Philadelphia, Pennsylvania
Offered Tech Jobs:
- Product Security Engineer
- Sr. Research Engineer, Machine Learning
- DevOps Engineer
Costco
Costco is a wholesale warehouse club with a wide range of products, specialized departments, and services for its members. In 1976, the company started in San Diego as Price Club. In 1983, it merged with Costco in Seattle to become PriceCostco.
In 1997, the company changed its name to Costco. It now has hundreds of locations around the world. The company’s information systems division is based at Costco’s home office. It is made up of a wide range of tech workers who do things like network technology and data analytics.
Corporate Headquarters: Issaquah, Washington
Size: 273,000 employees
Offered Tech Jobs:
- Costco Logistics Program Manager – Network Strategy
- BI Engineer – Data Analytics
- Cloud Networking Engineer
Home Depot
Home Depot is a big home improvement store in North America. It has 2,300 stores in the United States, Canada, and Mexico. In 1979, the company started with two stores in Atlanta, Georgia, and that is still where its main office is.
Today, Home Depot has brick-and-mortar stores and an e-commerce business that works with brick-and-mortar stores. It has over 1 million products for both do-it-yourselfers and professional contractors.
Home Depot has jobs in customer service in fields like engineering and cybersecurity. Many of these places are far away.
Corporate Headquarters: Atlanta, Georgia
- There are more than 1 million products available with Home Depot.
- The customers of the company are professional contractors and DIY customers.
Offered Tech Jobs:
- Systems Engineer
- Software Engineer
- Data Scientist
The TJX Companies
TJX Companies is a major retailer of clothes and home goods in the U.S. and around the world. The company has about 4,700 stores in nine different countries on three different continents.
TJX Companies also has five different e-commerce sites with their own brands. These include Marshalls, Marmaxx, HomeGoods, Sierra, and T.J. Maxx. These sites offer discounts on a wide range of brand-name and designer items that change often.
IT professionals who work well as part of a team and know how to use the latest tools, software, and methods can get jobs at TJX Companies.
Corporate Headquarters: Framingham, Massachusetts
- three continents and nine countries
Offered Tech Jobs:
- Manager, Site Reliability Engineering
- Email Marketing Manager
- Senior Scrum Master
The Walt Disney Company
The Walt Disney Company is an international business that works in media and entertainment. It includes Disney parks and products, the distribution of media and entertainment, live theater, and platforms for streaming like ABC Entertainment.
Disney is a leader in the consumer services industry when it comes to leisure and hospitality. It uses technology to give people personalized experiences. The Walt Disney Company is a big name in entertainment. They run theme parks and help people stream their favorite shows or sports content.
Technology professionals who want to work in entertainment and media consumer services can find many jobs with The Walt Disney Company.
Corporate Headquarters: Burbank, California
Offered Tech Jobs:
- Full Stack Python Developer
- Technical Program Manager – Web Engineering
- Lead Software Engineer tvOS
What are the highest-paying jobs in consumer services?
You should now know what kinds of businesses are in the consumer services field. Now we’ll talk about the consumer service jobs that pay the most.
In the consumer services field, there are many jobs available.
Accountants take care of the company’s finances, customer service agents answer questions and complaints from customers, human resources workers deal with things like employee data, marketing specialists create and run marketing campaigns, and information technology (IT) specialists make and keep up computer programs.
If you work in the consumer services sector, you need to be a great customer service person. Customers are the lifeblood of a business, and if they are unhappy, they won’t come back.
It’s also important to work with other people. In most businesses that serve customers, employees must work together to reach goals.
Here are some of the consumer services jobs that pay the most:
- Insurance Agents
- Chief Financial Officer
- Hedge Fund Manager
- Technical Support
- Customer Support
- Financial Software Developer
- Compliance Officer
- Private Equity Associate
- Personal Finance Advisor
- Sales Representative
Consumer service workers can work for big companies like Apple or Amazon, small companies, or as independent contractors. There are a lot of ways to move up in these jobs or work your way up to a management position.
Tips for getting a job in the consumer services field
Are you looking forward to starting a job in customer service? Here’s how to get a job in this field that’s fun and pays well:
Understand the profession
Do research on the job before going into consumer services as a career. Your state and the industry you want to work in will each have its own rules.
We’ve already answered your question, “What companies are in the consumer services field?” by talking about the different fields that make up the consumer services sector.
Also, it’s important to think about whether or not working in consumer services fits with your long-term goals and way of life.
Get Qualified
Companies that provide consumer services usually don’t hire people who don’t have the right qualifications. You can get qualified by going to college and getting a degree, taking online classes, or signing up for sales boot camps.
Get some experience
Even when it comes to consumer services, it helps to have some experience. Internships in the customer service field are a great way for recent graduates to get work experience.
You might learn how to listen to customers, work with other team members, solve problems in real life, develop both hard and soft skills, improve your organizational skills, handle pressure, and more.
Get a resume that speaks for you
If you want to get an interview, you need a resume that shows how valuable you are. If you don’t think you’re good at writing resumes, hire someone to help you.
Look online for examples of good cover letters and resumes to see if you can change them to fit your needs. If you don’t have a lot of money, you should have a well-written resume.
Nail the interview
Research the company and your job role before the interview. Don’t rush through it. You can work on your confidence and your ability to convince employers that you are right for the job.
Most of the time, you get a job because you know how to do it and have confidence in yourself.
Conclusion
Thank you for reading this article and paying close attention to the details of the Consumer Services I listed. Consumer Services companies reach customers and give them the best services on the market by using technology and people. If you want the best-paying jobs in consumer services, you need to know some of the things I said.
People with experience and knowledge can get the best tech jobs at a number of companies in the consumer services field. Some of the companies I’ve mentioned can be found in the article above. If I forgot any names, please leave them in the comments below so I can add them later.
FAQ About Consumer Services Companies
Why do you want to work in the consumer service sector?
Working in customer service can be rewarding. You can make a direct difference in the success of your customers by helping them reach their goals. Since this field helps you learn professional skills, you can use them in any job you want.
What Do Consumer Services Jobs Pay?
Services for customers Different industries and companies have different roles for different kinds of jobs. You have to depend on your skills to get the job you want.
In tech jobs, your salary or payment will be close to the market rate, but if you apply for a managerial position or another, it will be higher or lower than you expect. If you have a skill, the company won’t say no if you want to be paid more.
What is the difference between consumer goods and consumer services?
Consumer goods are the kinds of things that the average person buys and uses. They are also the end results of making and making something.
When a customer buys a product, the direct conversation between the customer and a company representative is the consumer service experience. It is a key part of making customers happy and getting them to come back.
What does consumer services mean in business?
HR and IT are important for creating customer experiences in consumer services. Consumer services are not tangible like physical products that people can touch and feel.
Instead, they support processes and provide resources. For example, AAA and Airbnb are consumer services that allow people to book a room online.
Customer service and technology are used by consumer service companies to improve their customers’ experiences. Consumer services are offered by hotels, motels, travel agencies, resorts, insurance companies, health care organizations, and educational institutions.
Also, jobs in consumer services include a wide range of jobs, such as technical support, customer service, web design, and network administration.
How Many Jobs Are Available In Consumer Services?
There are many different kinds of jobs in Consumer Services, such as those in technology, management, and human resources. In each section, there are different other subcategories.
You can work as a web developer or a data analyst and also look for another job. It will depend on how qualified you are and how interested you are.
What are the challenges faced by service industries?
Some of the most difficult things to do in the consumer services field are to use the newest technology and find skilled workers. Because there is more competition in these fast-moving markets, the consumer services field also has trouble getting and keeping customers.
Digital technology can be hard to understand, take a lot of time, and be tiring for both companies and their employees.
Companies that provide services to consumers need technology experts to help them make digital changes, choose the right software and tools, and run training.
Consumer services companies also have to deal with a big problem called remote and hybrid team management. All kinds of consumer businesses, no matter how big or small, need to use technology that keeps their teams in touch.
What is a Consumer Service?
Consumer services mean selling things that can be changed. The company doesn’t sell anything you can hold. It only sells services.
Any e-commerce site you visit, as well as services like haircuts, auto repairs, consultations, hotel stays, repairs, and maintenance. There is a long list of services that you use every day as a consumer.
What are the four main types of consumer services?
There are four main areas of consumer services: retail and wholesale, leisure and hospitality, health and social services, and education.
Retail consumer services companies include clothing stores, grocery stores, and businesses that fix up homes. Wholesalers offer discounts to retailers, and both wholesalers and retailers often offer both in-person and online shopping.
Travel, lodging, transportation, food services, and theme parks are all part of the leisure and hospitality consumer services field. Services like digital streaming and home delivery are great examples of what this field of work is all about.
Health and social services provide healthcare services, resources, and information, and education services help students find good education providers.
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