Ulta Return Policy: Your 8 Biggest Policy Questions Answered


Ulta Return Policy: Ulta Beauty is the largest beauty retail chain in the U.S. A majority of Ulta locations also Provide Salon services.


Apart from its popular web Presence, it has 1,308 retail stores throughout the country, as well as has at least one store in each of 50 US states.

Ulta Offers a wide selection of high- and low-end products for cosmetics and it’s not a surprise that you’ve visited Ulta previously.


But, what if purchase something from Ulta’s shop or on the internet that isn’t to your liking? In this situation, they offers a reasonable Ulta Return policy that is relatively simple to follow.


What Is Ulta’s Return Policy?

It’s the Ulta return policy has been simplified. If you’re unhappy with your Purchase and the purchase is still within the 60-day return window You’ll receive an all-inclusive refund.

The Company allows you to request a full refund within sixty days from the purchase date for any purchases made from Ulta.

Take your purchase to the store along with the purchase receipt (or the packing slip in case you purchased on the internet) to begin your return.

Are you in the 60-day return window? But Don’t fret, you can receive a reimbursement that will come made in form of Ulta Beauty in-store credit so keep that 60-day return timeframe in your head.

Additionally, customers have the option to exchange the item for an identical product, and no extra cost is required for exchanges. Simply bring the item you wish to exchange.

If you’d like to exchange the item for one which is more expensive or less the original price, you’ll have to cover the difference (or the difference if they’re the price is lower).

Can I Return Used Items To Ulta?

Yes, you can return items that you have used to Ulta.

The Policy says that if you aren’t Satisfied with the Purchase, you are able to return it. After Using it, you may just return it if you’re not happy with it.

Make sure you have your receipt in hand and you’ll receive an entire refund as long as your purchase is within the 60-day return policy, it was, then you can return the products to Ulta.

Can You Return an Opened Item to Ulta?

Ulta Beauty’s return policy permits you to return all products that you buy at the store, whether used or brand new.

Therefore, you shouldn’t have problems returning a product in the event that it’s not what you’d hoped for when you receive it.

But that doesn’t mean they’ll be accepting everything in every state. For instance, a company is likely to reject a person who tries to return a partially or even a complete product. Be sure to use your judgment when you return products that are used.

Like many sellers, Ulta has a key clause within its policy on returns. “Ulta Beauty reserves the right to limit returns if we have any reason to suspect misuse of our generous Return Policy.”

Can I Return Without a Receipt at Ulta?

Unfortunately, a receipt is needed for all Ulta returns.

The flip side of this is that when you enroll to become an ULTamate Rewards memberthey will be able to look at your receipt in the future if they lose your receipt (or in the event that you already are in the program, you are able to).

If you bought your purchase on you could also make use of the packing slip in your purchase, instead of a receipt. So you have a choice for you. In other cases, a receipt is required.

Can You Return Products to Ulta Without a Receipt?

Participating in Ulta’s rewards program Ultamate Rewards can make returns simpler. Losing your receipt may make the difference between whether a returned item is accepted or not.

  • Rewards Member:The company logs your purchases into their system if you’re an Ultamate Rewards participant. So, you don’t have to keep receipts because you can verify your purchase by logging into your Rewards account.
  • Non-Rewards members: If you’re not a member of a rewards program You’ll need an official return receipt.

Be aware that if you require the assistance of an Ulta personnel member in order to look up the purchase on your rewards account, it could take a little longer — so allow yourself an extra few minutes or return later when you’re in a rush.

Can You Return Online Orders In-Store?

Yes, you are able to make a return of your online Ulta Beauty purchases to an Ulta store in the vicinity.

We believe this is the best way to return your purchase at Ulta and to avoid the cost of shipping. You can bring the item to the nearest Ulta Beauty store to make the return.

It’s great not having to fret about the shipping of an product (especially in the event that you’re not comfortable with the procedure) therefore if you’d like to exchange the item you bought online take it in store.

Can You Return an Item After 60 Days?

Ulta accepts returns within 60 days for the exchange or store credit. If you require an additional item or you’re looking to apply the value of one product to buy another you’re in good hands.

But, Ulta’s policy on returns stipulates that if you’d like the refund of the original payment method you used to make the purchase -whether it was cash or credit cardyou must return the item within 60 days from the initial purchase date.

It’s important to note that the Ulta return policy doesn’t impose any time limits on exchanges or returns. store credit.

It is possible to return items that you didn’t like, even if you purchased the item years ago — however, keep in mind this:

Ulta retains the option of to refuse to accept the return if it believes you’re violating their return policies.

What is Ulta’s return policy for online purchases?

Ulta’s return policy on online purchases permits returns within 60 days from the purchase date.

To be eligible for a reimbursement, the item must not be opened or used. The original packaging as well as any accessories that came with it must be provided.

We recommend including the original packaging slip or receipt to expedite processing, but we may accept returns without these documents.

If you received defective or damaged item You can reach Ulta’s customer support within 60 days after delivery to request a refund or exchange. They will give you instructions regarding how you can proceed.

Be aware that certain products such as gift cards, last sale items, as well as some cosmetics and personal care items are not returnable.

To get more information and details on Ulta’s recent changes in their return policy, we highly recommend visiting their official website or contacting their customer service department.

What About Returns On Used Makeup?

Yes, you can return your makeup that you’ve used (like any other item) for a refund to Ulta Beauty.

In accordance with the Ulta return policy, if not happy with your purchase at any point you are eligible for the return of your purchase, and this includes makeup!

If you’re wondering if Ulta will allow returns on the foundation you purchased, they do.

When you’re inside the 60 day time frame for return you’ll receive the entire amount, but should you do not, you’ll receive credit for makeup returns. You can opt to exchange the product the foundation if you’d rather.


Be aware that you’ll need to bring your receipt even if you’re not a rewards member. However, even if you’re an rewards member, the transaction will show in the event that you enter your number.

What If I Used a Coupon on My Purchase?

If you want to return an item purchased with a coupon, you’ll only be reimbursed for the amount you spent out of pocket.

You will also not be able to get the coupon back or a coupon of the same worth.

Does Ulta Throw Away Unused Returns?

Ulta Beauty never puts returned products on its shelves to safeguard its brand’s integrity.

The company’s policy prohibits the selling of damaged, used and expired items.

Instead the guest services website recommends that it instructs its employees to check and properly dispose of damaged, used or expired return.

However, Ulta Beauty has not indicated whether they consider a product sold in their store as used, or if they have an established policy for identifying used products, such as those with opened packaging.

Thus, the business can toss or eliminate products that are not in use. If you’re worried about a product, you should look for products with a protective seal.

Ulta’s Customer Service Hours

Day Time
Monday 7:00 AM to 11:00 PM
Tuesday 7:00 AM to 11:00 PM
Wednesday 7:00 AM to 11:00 PM
Thursday 7:00 AM to 11:00 PM
Friday 7:00 AM to 11:00 PM
Saturday 7:00 AM to 11:00 PM
Sunday 7:00 AM to 11:00 PM

Can I Get Cashback with a Gift Receipt Return?

Yes, Ulta will NOT offer you cashback when you ask for it.

They’ll also be willing to make an exchange or provide you with credit to the store for any future purchases.

Can I exchange a product I purchased at Ulta in-store?

You can usually exchange the product you bought in Ulta in-store. Ulta Beauty offers a return and exchange policy for the majority of items within 60 days of purchase.

But, it’s an excellent idea to consult with your local Ulta store or read their returns policy online to make sure that you are aware of any particular conditions or exclusions.

Do I need a receipt to return a product to Ulta?

In the majority of situations, you’ll require an invoice to send the item back to Ulta.

A receipt can help verify the purchase and helps ensure the return process is more efficient.

It is advisable to keep your receipt handy while shopping as it serves as evidence of purchase and enables you to return or exchange products.

In certain instances, Ulta may accept returns without receipt, but you might be able to receive store credit in lieu of the refund.

To obtain current and updated information about Ulta’s return policy requirements, it is advisable to verify with your local Ulta store or review their return policy.

Final Words

Ulta Beauty has a generous unconditional, no-questions asked return policy.

You can return the product that you purchased from the company to the shop if you’re unsatisfied, either in its entirety during the first sixty days or you’ll receive a credit to the store after the 60-day time frame has expired.

FAQ – Ulta Return Policy

Can I return a used or opened product to Ulta?

Yes, you are able to return a previously opened or used product to Ulta in the event that it’s within the 60-day period for return.

Can I return a gift I received from Ulta?

Yes, you are able to return the gift you received from Ulta provided there is a receipt for the gift or receipt.

Can I return a product that was purchased with a coupon?

You can, in fact, return any item bought with coupons.

What types of products can I return to Ulta?

You are able to return any kind of item to Ulta provided it’s within the 60-day period for return and you provide evidence of the purchase.

How do I return an online purchase to Ulta by mail?

Returning an online purchase by using the directions included on your packing slip, or by contacting Ulta’s customer support.

Can I return a product to Ulta if I used a prepaid card to purchase it?

You can return an item to Ulta when you used a prepay card to purchase it, as it is possible to provide proof of purchase and that the card is still in use.

Can I exchange items at Ulta instead of returning them?

Yes, you are able to exchange your items with Ulta Rather than returning the items within 60 Days from the date of purchase.

What if I receive a damaged or defective item from Ulta?

If you received a damaged or defective product from Ulta you are able to return the item for a full reimbursement or exchange within 60 days from the date of purchase.

What is the return policy for items purchased with Ulta Rewards points?

If you used Ulta Rewards Points in Order to buy an item you may return the item within 60 days of the Purchase However, the points that you have redeemed are not refundable.

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